Help & FAQs
Delivery
Where do you deliver?
We deliver across England, Wales and Scotland, including the Highlands & Islands (allow 1-2 extra working days), and to the United States. Sorry, we can't currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or BFPO addresses. Delivery countries vary by product. Each product page shows where that item can be delivered.
How long will my order take?
It depends on where the item ships from. The estimate is shown on every product page.
- BARYAH own-brand products (wool dryer balls, foil trays, pill organiser) are held in stock by our UK fulfilment partner in High Wycombe and sent with Evri or Royal Mail. They're usually delivered in 3–5 days.
- Some other UK items usually take about 2 weeks to arrive. We show this clearly on the product page so you can decide before you buy.
- United States: standard delivery usually takes 7–15 business days.
If you order a mix of both, they may arrive in separate parcels.
How much does delivery cost?
| Service (UK) | Cost |
|---|---|
| Standard delivery, orders under £20 | £4.99 |
| Standard delivery, orders of £20 or more (after discounts) | Free |
| Express delivery | £6.99 |
| Service (United States) | Cost |
|---|---|
| Standard delivery, orders under $75 | $8.95 |
| Standard delivery, orders of $75 or more (after discounts) | Free |
There is no Express option for US orders. Orders shipped outside the UK, including to the US, may be subject to import duties and taxes, which are the customer's responsibility.
Do you deliver at Christmas?
Yes. We send UK orders with Evri or Royal Mail, and carriers get very busy in December, so please order early if you need your parcel before Christmas. Some items take about 2 weeks to arrive, so order those well in advance. See our Delivery Policy.
Orders and tracking
How do I track my order?
When your order is dispatched we'll email you a shipping confirmation. Own-brand UK orders are sent with Evri or Royal Mail, and the email tells you which. You can also check your order status by logging in to your account, or ask us on WhatsApp (+44 7532 710887, Monday to Friday, 9am–10pm UK time).
Can I change or cancel my order?
Contact us as soon as possible at brriyahltd@gmail.com with your order number. If it hasn't been dispatched yet, we'll do our best to change or cancel it. Once it's been sent, UK customers can still cancel under the 14-day right (see below). US customers: see the US returns note below.
My order hasn't arrived. What should I do?
Check the delivery estimate for your item first, as some items take about 2 weeks to arrive (and US orders usually take 7–15 business days). If it's later than the estimate, email us with your order number and we'll look into it.
Returns and refunds
Can I return something?
UK deliveries: under the UK Consumer Contracts Regulations you have the right to cancel your order within 14 days of the day you receive your goods, without giving a reason. Tell us within that time by email (brriyahltd@gmail.com), then send the item back within 14 days of telling us.
United States: we do not accept change-of-mind returns for US orders. If a US item arrives damaged, faulty or wrong, email brriyahltd@gmail.com within 14 days of delivery with your order number and clear photos. We will offer a refund or a replacement. You do not need to send the item back.
How do I return an item?
UK:
- Email brriyahltd@gmail.com with your order number and the item(s) you're returning.
- Post it to: BARYAH Returns, 15A Green Road, High Wycombe, HP13 5BD, United Kingdom.
- Send the item back in its original condition. Keep your proof of postage.
United States: do not post anything back. For damaged, faulty or wrong items, email us with photos as above — no return needed. There is no US return address.
Who pays for return postage?
UK: if you've changed your mind, you pay the cost of sending the item back. If an item is faulty, damaged, not as described or we sent the wrong thing, we'll cover the return cost.
United States: change-of-mind returns are not accepted. For damaged, faulty or wrong items you do not need to return the item, so there is no return postage.
When will I get my refund?
UK: we'll refund you within 14 days of receiving the item back (or of you giving us proof that you've sent it, if that's sooner). Refunds go to your original payment method and include the standard delivery cost you paid.
United States (damaged, faulty or wrong only): once we've confirmed the issue from your photos, we'll process a refund or send a replacement. Refunds go to your original payment method.
Full details are in our Refund & Returns Policy.
Are there items I can't return?
Yes, for hygiene reasons (UK change-of-mind returns). Our Weekly Pill Organiser with Cutter and our 500 ml Foil Trays (plastic-lid and paper-lid packs) are supplied sealed. If you've changed your mind, you can return them within 14 days as long as the seal is unbroken. Once the seal or sealed packaging has been broken after delivery, they can't be returned for a change of mind. This never applies if the item is faulty, damaged or not as described: you can always return faulty items for a refund, repair or replacement.
My item is faulty or damaged.
Sorry about that! Email us (brriyahltd@gmail.com) or message us on WhatsApp (+44 7532 710887) with your order number and a photo.
- UK: contact us within 30 days. We'll pay the cost of returning faulty, damaged or wrong items. Under the Consumer Rights Act 2015 you're entitled to a refund, repair or replacement for faulty goods.
- United States: contact us within 14 days of delivery. We will offer a refund or replacement — you do not need to send the item back.
Payment
How can I pay?
Payment is taken securely at checkout. You'll see all the payment methods available to you at checkout before you pay.
Is it safe to pay on your site?
Yes. Checkout is provided by Shopify and the connection is encrypted. We never see or store your full card details.
Do your prices include VAT?
UK prices are in pounds sterling and include VAT. BRRIYAH LTD is VAT-registered: VAT No. GB487678514. Orders shipped outside the UK, including to the US, may be subject to import duties and taxes, which are the customer's responsibility.
Products
Are your reviews real?
The ratings shown on our site are from customer reviews on Amazon UK, and we link to them so you can read them yourself. We never pay for or incentivise positive reviews. Read our review policy.
What are the wool dryer balls made of?
They're made from 100% felted New Zealand wool.
Offers and discounts
What is WELCOME10?
WELCOME10 gives 10% off your first order over £15, once per customer. It can't be combined with any other offer, including our upcoming Black Friday offer.
Contact
How do I get in touch?
- Email: brriyahltd@gmail.com
- Phone: +44 7532 710887 (calls and WhatsApp), Monday to Friday, 9am–10pm (UK time)
- Contact form: Contact us
- Registered office: BRRIYAH LTD, Fides House, 10 Chertsey Road, Woking, Surrey, GU21 5AB, United Kingdom (not for returns)
- UK returns address (UK returns only; please email us first): BARYAH Returns, 15A Green Road, High Wycombe, HP13 5BD, United Kingdom. There is no US return address — see the US returns note above.