Refund policy

Last updated: 27 October 2026

BARYAH is a trading name of BRRIYAH LTD, a company registered in England and Wales (company no. 14363398). Registered office: Fides House, 10 Chertsey Road, Woking, Surrey, GU21 5AB, United Kingdom. VAT no. GB487678514. This policy applies to orders placed on brriyahltd.co.uk by consumers for delivery within our delivery area (the UK — England, Wales and Scotland, including the Highlands & Islands — and the United States; see our Delivery Policy). It does not affect your statutory rights.

1. Changed your mind? Your 14-day right to cancel

You can cancel your order for any reason, from the moment you place it until 14 days after the day you (or a person you name, other than the courier) receive the goods. If your order arrives in more than one delivery, the 14 days start from the day you receive the last item.

How to cancel: before the 14 days end, tell us clearly that you want to cancel. Email brriyahltd@gmail.com with your order number, or use the model cancellation form below. You don't have to use the form. We'll email to confirm we've received your cancellation.

Sending the goods back: post the goods to the return address below within 14 days of the day you told us you are cancelling. Pack them so they arrive undamaged. We recommend a tracked service, and please keep your proof of postage.

Return postage: you pay the direct cost of returning goods you no longer want. If an item is faulty or not as described, we pay (see section 3).

2. Your refund

We refund the price you paid for the goods and the original delivery charge, up to the cost of our standard UK delivery. If you chose Express delivery, we refund the standard delivery price (£4.99) but not the extra cost of Express.
We refund you within 14 days of the day we receive the goods back. If you send us proof that you've posted them before we receive them, we refund within 14 days of that proof instead.
We refund using the same payment method you used, unless you agree otherwise. We never charge a fee for refunding you.
You may handle the goods as you would in a shop to check them. If they come back handled beyond that and have lost value as a result, we may deduct that loss in value from your refund.

3. Faulty, damaged or not as described: your rights under the Consumer Rights Act 2015

Goods must be of satisfactory quality, fit for purpose and as described. If they are not:

Within 30 days of delivery, you can reject the goods and get a full refund. This is your short-term right to reject.
After 30 days, or earlier if you prefer, you can ask for a repair or replacement. If a repair or replacement isn't possible or doesn't fix the problem, you can ask for a price reduction or a refund. This is your final right to reject. After the first 6 months, a deduction for the use you've had may apply.
If a fault appears within 6 months of delivery, it is assumed to have been there when the goods were delivered, unless we can show otherwise.

Email brriyahltd@gmail.com with your order number and a photo of the problem. For faulty, damaged or incorrect items, we pay the return postage (we'll send a prepaid label or refund your reasonable postage) and we refund the original delivery charge in full.

4. Items you cannot return once opened

For health-protection and hygiene reasons, the right to cancel doesn't apply to sealed goods that aren't suitable for return once you've unsealed them after delivery. This applies only to the following items, which are supplied sealed for hygiene reasons, and only once their seal or sealed packaging has been broken after delivery:

BARYAH Weekly Pill Organiser with Cutter
BARYAH 500 ml Foil Trays with Plastic Lids (pack of 30)
BARYAH 500 ml Foil Trays with Paper Lids (pack of 30)

If the seal is unbroken, you can cancel and return these items as normal within 14 days. The exception never applies to faulty, damaged or not-as-described items: you keep all your rights under the Consumer Rights Act 2015 (section 3), whether or not the seal is broken.

5. Return address

BARYAH Returns, 15A Green Road, High Wycombe, HP13 5BD, United Kingdom
Please put your order number inside the parcel.

6. Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: BRRIYAH LTD, trading as BARYAH, Fides House, 10 Chertsey Road, Woking, Surrey, GU21 5AB, United Kingdom, email: brriyahltd@gmail.com
(Send the goods themselves to: BARYAH Returns, 15A Green Road, High Wycombe, HP13 5BD, United Kingdom, not to this address.)

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

[*] Delete as appropriate.

7. Orders delivered to the United States

Sections 1 to 6 above apply to UK deliveries only.

We do not accept change-of-mind returns for orders delivered to the United States. If you no longer want an item after it has been delivered to a US address, we cannot offer a return or refund for that reason.

If a US order arrives damaged, faulty or wrong, email brriyahltd@gmail.com within 14 days of delivery with your order number and clear photos of the problem. We will offer a refund or a replacement. You do not need to send the item back.

There is no US return address. Please do not post anything to us from the United States unless we specifically ask you to.

8. Questions

Email brriyahltd@gmail.com, or phone +44 7532 710887 (calls and WhatsApp), Monday to Friday, 9am–10pm (UK time).