Terms of service

Last updated: 27 October 2026

1. Who we are

brriyahltd.co.uk is run by BRRIYAH LTD, a private limited company registered in England and Wales (company no. 14363398), trading as BARYAH. Registered office: Fides House, 10 Chertsey Road, Woking, Surrey, GU21 5AB, United Kingdom. VAT number: GB487678514. Email: brriyahltd@gmail.com. Phone: +44 7532 710887 (calls and WhatsApp), Monday to Friday, 9am–10pm (UK time).

2. These terms

These terms apply to every order you place with us on this website. Please read them together with our Delivery Policy, Refund & Returns Policy, Review Policy and Privacy Policy, which form part of these terms. We sell to consumers for delivery to the United Kingdom and the United States. We deliver across England, Wales and Scotland, including the Highlands & Islands (allow 1-2 extra working days). Sorry, we can't currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or BFPO addresses. Wool dryer balls and the weekly pill organiser (including the twin pack), and gift sets that include those items, ship to the UK only. See our Delivery Policy.

3. Your order and our contract

After you place an order, we'll email you to acknowledge it. This doesn't mean we have accepted your order yet. The contract between you and us is formed when we accept your order. If we can't accept your order, for example because an item is out of stock or there is an obvious pricing error, we'll tell you and won't charge you, or we'll refund you in full.

4. Prices and payment

UK prices are in pounds sterling (GBP) and include VAT. US prices are shown in US dollars (USD). Delivery charges are shown separately before you pay. For US orders, US duties and import taxes are included in our prices and shipping, so you won't pay anything extra on delivery. Payment is taken at checkout through Shopify's secure payment providers. If a price on our website is obviously wrong, we'll contact you before dispatch, and you can cancel your order for a full refund.

5. Products

We take reasonable care to describe and picture our products accurately. Colours on screen may vary slightly, and packaging may change. The product page shows the expected delivery time.

6. Delivery

Our Delivery Policy sets out where we deliver, what it costs and how long it takes. Responsibility for the goods passes to you when they are delivered to you or to someone you name. If we haven't agreed a delivery time with you, we'll deliver without undue delay and within 30 days of the contract.

7. Your right to cancel

For UK deliveries, you can cancel within 14 days of receiving the goods, without giving a reason. Our Refund & Returns Policy sets out the details, the exceptions (such as hygiene-sealed items once unsealed) and the model cancellation form.

For orders delivered to the United States, we do not accept change-of-mind returns. If a US item arrives damaged, faulty or wrong, email us within 14 days of delivery with photos; we will offer a refund or replacement and you do not need to send the item back. Full details are in the United States section of our Refund & Returns Policy.

8. Faulty goods and your legal rights

We must supply goods that are of satisfactory quality, fit for purpose and as described. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015 (for UK consumers). For advice on your UK rights, visit Citizens Advice (citizensadvice.org.uk).

9. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, or of our failure to use reasonable care and skill. We don't exclude or limit our liability where it would be unlawful to do so. This includes death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and breach of your legal rights in relation to the goods. We supply products for domestic and private use only, and we are not liable for business losses.

10. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather or postal strikes. If this happens, we'll contact you, and you may cancel and receive a full refund for anything not yet delivered.

11. Reviews

We collect and publish customer reviews in line with our Review Policy. We don't publish fake reviews or hide genuine negative reviews. Ratings from other platforms (such as Amazon) are clearly labelled with their source.

12. Complaints

If you're unhappy, please email brriyahltd@gmail.com and we'll try to resolve it quickly. We will reply as soon as we can. Phone and WhatsApp: Monday to Friday, 9am–10pm (UK time).

13. Changes to these terms

We may update these terms from time to time. Your order is covered by the terms shown on our website when you placed it.

14. Law and courts

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland.